The unintentional consequence of leading transformations with technology
Transformations are hard work. They take the galvanising of a lot of people; the harvesting and translations of lots of different perspectives and a boat load of brain power and energy. Nerys outlines some top tips for an effective transformation (70% unsurprisingly fail) or continual transition which puts Technology at the back of the queue.
Mildly obsessed with Contact Centres – Before setting up her consultancy in 2015 Nerys spent 18 years in some of the UK’s most responsive outsourcers managing contact centre services for clients like Volkswagen, Vodafone, British Gas, the National Apprenticeship Service, News UK and Sky.
Since setting up Injection Consulting Nerys has immersed herself into the contact centre technology space and is an advisor, a consultant for and an assessor of vendor technologies.
This 8-year immersion into the world of contact centre technology coupled with extensive operational experience has existed as the backdrop to carrying out regular Contact Centre audits Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.
Wednesday 22nd March
Keynote Stage 1
Register for your free ticket to join Nerys Corfield today: https://bit.ly/3OwnQBh